Motorporelmundo [ Freelance ]
Provide general information about products, services or company policies and resolve common queries.
Help customers resolve problems, complaints or difficulties that may arise with products or services.
Provide technical support to solve problems related to technology products, software or hardware.
Take orders for products or services, check stock availability, and coordinate delivery or shipping.
Help customers manage their accounts, including personal information updates, address changes, or billing questions.
Track customer requests, such as order changes, returns, or complaints, to ensure timely resolution.
Provide additional information about products or services, assist in the selection of appropriate products, and guide customers through the purchasing process.
Conduct telephone surveys to collect customer feedback about their experience with the company and its products or services.
Call inactive clients or those who have canceled their services to try to recover and retain them.
Listen to and resolve customer complaints effectively and professionally to restore customer satisfaction.
Offer support through multiple channels, such as online chat, email, and social media, in addition to phone calls.
Provide support in different languages to serve a diverse customer base.
Provide 24/7 customer support to meet customer needs at any time.
Process and manage warranty claims, returns and replacements of defective products.